This privacy policy sets out how Tech Kinect Ltd collects, processes, and uses your Personal Information through your use of our Services.
1. Introduction
Tech Kinect Ltd, registered under the laws of the United Kingdom, is committed to ensuring the highest standards of data protection, security, and compliance with UK General Data Protection Regulation (UK GDPR) and other applicable laws. This policy outlines our approach to data handling, security measures, and compliance obligations related to our AI voice services.
2. Data Protection & GDPR Compliance
A. Roles and Responsibilities
Data Controller: Client determines the purposes and means of processing personal data.
Data Processor: Tech Kinect Ltd processes personal data on behalf of the Client in accordance with this policy and contractual obligations.
B. Lawful Basis for Processing
Tech Kinect Ltd processes personal data under the following legal bases:
- Performance of Contract: Data processing is necessary to deliver AI voice services.
- Legitimate Interest: Data may be processed to improve service performance, security, and user experience.
- Consent: Where required, explicit user consent will be obtained before data collection.
C. Data Protection Measures
- Encryption: All personal data is encrypted using AES-256 both in transit and at rest.
- Access Controls: Strict role-based access controls ensure only authorised personnel can access personal data.
- Security Audits: Regular security audits are conducted every 30 days to identify and mitigate risks.
- Breach Notification: In the event of a data breach, Tech Kinect Ltd will notify the Client within 3 hours of discovery and take necessary remedial actions.
D. Data Subject Rights
Under UK GDPR, individuals have the following rights regarding their personal data:
- Right to Access: Data subjects may request access to their personal data by contacting Sohaib Chohan (Sohaib@tech-kinect.com). Requests will be fulfilled within 30 days.
- Right to Rectification: Individuals can request corrections to inaccurate or incomplete data.
- Right to Erasure: Upon request, personal data will be deleted within 30 days, subject to legal and contractual obligations.
- Right to Restriction & Objection: Data subjects may request to restrict or object to data processing in certain circumstances.
- Right to Data Portability: Data subjects can request a copy of their data in a structured format.
3. Data Processing & Retention
Purpose of Processing: AI voice services involve the collection, storage, and processing of voice data for synthesis, transcription, and analytics.
Data Retention: Personal data is retained only for as long as necessary to fulfill service obligations and comply with legal requirements.
Deletion & Disposal: Upon termination of services, all Client data will be securely deleted or returned, with a deletion certification provided upon request.
4. Security & Compliance
Data Hosting: All data is stored on secure, GDPR-compliant servers within the UK or EEA.
Third-Party Processors: Any third-party service providers used for AI voice processing adhere to strict GDPR compliance measures.
Ongoing Compliance Monitoring: Tech Kinect Ltd continually reviews and updates security practices to align with the latest regulatory requirements.
5. Intellectual Property & Data Ownership
Client Ownership: Client retains full ownership of all custom voice models and associated data.
Service Provider Usage Rights: Tech Kinect Ltd is granted a non-exclusive license to use voice data for service enhancement and operational improvements.
Derivative Works: Any derivative works created by Tech Kinect Ltd shall be owned by the Client unless otherwise agreed in writing.
6. Cancellation & Termination
Termination Rights: Either party may terminate services with a 4-week written notice.
Data Handling Upon Termination: All Client data will be securely returned or deleted, and a formal certification of data deletion will be provided.
7. Contact Information
Contact Information: For any inquiries or support related to this policy, please contact Tech Kinect Ltd at Sohaib@tech-kinect.com.
Sohaib Chohan
Email: Sohaib@tech-kinect.com
Phone: 07585036123
This policy is effective as of 1st Jan 2025 and will be reviewed periodically to ensure continued compliance with regulatory requirements.